So my Blackberry has decided to be a pain as of this morning. So far, it has crashed 7 times, forcing me to pull the battery to be able to do anything. Without it, I'm pretty dead in the water.
It always surprises my that fairly major companies demand a solid remote communication platform but put almost no thought or support into it. For example, I have a few clients that use various smartphones (Blackberry, Windows Mobile, Palm or iPhone) for business purposes. But they rely completely on their wireless providers' support for everything. Normally, not a problem. But when the phone actually breaks, they expect a replacement within a few minutes of walking into their store, sometimes simply within calling their support line. Very few carriers will do this unless the phone is very new or you've payed for the extended support contract. And the user either never thinks to get it or simply doesn't want to pay for it. Guess what, most wireless providers are *losing money* when they give you the phone for cheap. They make it up in the wireless plan you select and all the little options you add to that plan.
Morale: If you're going to use a smartphone for business, invest a little money into supporting that device.
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